Privacy Policy

Last updated: February 26, 2026

This Privacy Policy describes how E & R Media LLC, doing business as FLUR Glassware ("FLUR," "we," "us," or "our"), collects, uses, and discloses your personal information when you visit, interact with, or make a purchase from flurglassware.com (the "Site").

By using our Site, you agree to the collection and use of information as described in this policy. If you do not agree, please do not use our Site.

Information We Collect

Information you provide to us: When you make a purchase, create an account, sign up for emails or SMS, submit a product review, contact customer support, or participate in our affiliate program, we may collect your name, email address, phone number, billing address, shipping address, payment information, and any other information you voluntarily provide.

Information collected automatically: When you visit our Site, we automatically collect certain information about your device and your interaction with the Site, including your IP address, browser type, operating system, referring URLs, pages viewed, time spent on pages, click activity, and cookie data. This information is collected using cookies, pixels, log files, and similar tracking technologies.

Information from third parties: We may receive information about you from third-party services we use, such as payment processors, advertising platforms, and analytics providers.

How We Use Your Information

We use your personal information to:

• Process and fulfill your orders, including payment processing, shipping, and delivery notifications
• Communicate with you about your orders, account, and customer support inquiries
• Send marketing emails and SMS messages (with your consent, where required)
• Personalize your experience and show you relevant advertisements
• Improve our Site, products, and services through analytics
• Prevent fraud and screen orders for risk
• Comply with legal obligations

Service Providers & Third-Party Sharing

We do not sell your personal information. We share your information only with service providers who help us operate our business and provide services to you. These include:

E-commerce platform: Shopify powers our online store and processes order data. Shopify Privacy Policy

Payment processing: Payments are processed securely through Shopify Payments and other payment processors. We do not store your full credit card information.

Email marketing: We use Klaviyo and Shopify Email to send marketing communications and transactional emails. Klaviyo Privacy Notice

SMS marketing: We use Postscript to send promotional and transactional text messages. With your permission, we may send text messages about our store, new products, and other updates, including checkout reminders. By opting in to our SMS program, you consent to receive recurring auto-dialed marketing text messages at the phone number you provide. Consent is not a condition of purchase. Message and data rates may apply. Message frequency varies. Reply HELP for help and STOP to opt out at any time.

Advertising and analytics: We use Meta Pixel (Facebook/Instagram) and TikTok Pixel to measure advertising performance and deliver targeted ads. We also use Shopify Audiences to reach potential customers through our advertising partners. You can opt out of targeted advertising through the links provided below.

Product reviews: We use Loox to collect and display customer reviews, which may include your name, photos, and review content. Loox Privacy Policy

Affiliate program: We work with an affiliate and UGC creator platform to manage our referral and commission programs, which may involve sharing order data with affiliated creators.

We may also share your information when required to comply with applicable laws, respond to legal process, or protect our rights.

Advertising & Targeted Marketing

We use tracking technologies including cookies and pixels to deliver targeted advertisements on platforms like Facebook, Instagram, and TikTok. These tools collect data about your browsing behavior on our Site and may combine it with information from other sources.

To opt out of targeted advertising:

• Facebook: https://www.facebook.com/settings/?tab=ads
• Google: https://www.google.com/settings/ads/anonymous
• TikTok: https://www.tiktok.com/privacy/ads-and-your-data

You can also opt out through the Digital Advertising Alliance at https://optout.aboutads.info/

Cookies

Cookies are small files stored on your device when you visit our Site. We use cookies for site functionality, analytics, and advertising. You can manage or disable cookies through your browser settings, but doing so may affect your experience on our Site.

For a detailed list of cookies used on Shopify-powered stores, visit: https://www.shopify.com/legal/cookies

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, including to comply with legal obligations, resolve disputes, and enforce our agreements. If you request deletion of your information, we will process your request in accordance with applicable law, though some information may be retained as required for legal or operational purposes.

Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications at any time
• Opt out of targeted advertising

To exercise any of these rights, contact us at support@flurglassware.com. We will respond to your request within 30 days.

California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know: You may request details about the categories and specific pieces of personal information we have collected about you, the sources of that information, our business purposes for collecting it, and the categories of third parties with whom we share it.
• Right to delete: You may request that we delete the personal information we have collected from you, subject to certain legal exceptions.
• Right to opt out of sale: We do not sell your personal information. If this practice changes, we will update this policy and provide an opt-out mechanism.
• Right to non-discrimination: We will not discriminate against you for exercising your privacy rights.

To submit a CCPA request, contact us at support@flurglassware.com. You may also designate an authorized agent to submit requests on your behalf.

Children's Privacy

Our Site is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at support@flurglassware.com and we will take steps to delete that information.

Do Not Track

There is no consistent industry standard for responding to "Do Not Track" browser signals. As a result, our Site does not currently respond to Do Not Track signals.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. The updated policy will be posted on this page with a revised "Last updated" date. Your continued use of the Site after any changes constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or would like to exercise your privacy rights, contact us at:

E & R Media LLC d/b/a FLUR Glassware support@flurglassware.com 9932 Monarch Dr #2106, Franklin, WI 53132