Warranty claim

Let's make it right.

Takes about two minutes. Grab two quick photos of the damage before you start, you'll upload them right here.

Step 1 of 4 · Your order

Let's find your order.

First name

Last name

Use the email you ordered with.

Order number

It's in your confirmation email. Ordered on Amazon or TikTok Shop? Use that order number. Was it a gift? Just write "gift".

Step 2 of 4 · What broke

Tell us about the glass.

Where did you order it?

This helps us find your order on our end.

Which product?

Flip the glass over and check the size on the bottom. The replacement we send matches what you pick here.

Which color?

What happened to it?

Accidents are covered either way. This just helps us take care of you faster.

Tell us the story

Step 3 of 4 · Photos

Show us the break.

Two quick photos, taken right where it happened. Claims with photos are the quickest for us to approve.

The whole scene

Wide enough to see the glass and where it broke.

Close-up of the break

Near enough to see where it cracked or shattered.

I can't take a photo (already cleaned up, glass is gone, etc.)

Step 4 of 4 · Where to ship

Confirm your address.

Replacements ship to the address on your original order. If you've moved, enter the new address and we'll confirm by email before shipping.

Street address

Don't forget your apartment or unit number.

City

State

Zip

Every claim is reviewed by a real person. Photos are automatically checked for authenticity, metadata, and reuse across claims, and some claims require a short video of the damage before approval. Submitting fabricated damage evidence is fraud, and honest accidents are exactly what the warranty is for, so you're covered.